Our customer service channels are operating normally again

On 17 March 2026, a service disruption occurred that in some cases prevented customers from contacting our customer service by phone or via chat. The network issue affecting our phone service was resolved on the afternoon of 17 March 2026, and the chat service disruption was fixed this morning, 18 March 2026.

The chat service disruption was related to changes made as part of a system update, which affected the LiveChat functionality in certain usage scenarios. The issue has been reviewed, and the chat service has been restored to normal operation.

We apologize for any inconvenience caused by the disruption.

Ropo | Communications

Service disruption update

Our phone service is operating normally. The MyRopo chat service is partially available, but contact may not be successful in all situations. We are continuing to investigate the issue and will provide an update once the chat service is fully operational again.

Ropo | Communications

Our customer service is currently experiencing a disruption, which may prevent contact by phone or chat, or may cause the connection to be interrupted during an enquiry.

The disruption affects both end-customer services and service support for our clients. If you are unable to reach our service advisors by phone, we kindly ask you to contact us by email for the time being.

We have published a notice on our website directing end customers to use the MyRopo online service and to consult our FAQ page.

We are currently investigating the issue and will inform you once the disruption has been resolved. We apologize for any inconvenience that may be caused by the disruption.

Ropo | Communications